Terms and Conditions

Welcome to Homwick. These Terms and Conditions outline the rules and regulations for the use of Homwick's Home Care Services and our website/application.

By booking a service or accessing our platform, we assume you accept these terms and conditions in full. Do not continue to use Homwick's services if you do not accept all of the terms and conditions stated on this page.

1. Service Provision

Homwick acts as a premium home care provider connecting households in Delhi with elite, strictly vetted cleaning professionals. We guarantee that:

• All professionals undergo a rigorous 5-step background verification process.
• We use eco-friendly, hospital-grade chemicals and industry-standard equipment.
• The scope of work is limited to the services selected and paid for in your cart at the time of booking.

2. Booking & Payments

When you book a service through Homwick, you agree to the following payment terms:

• All prices displayed are final, transparent, and inclusive of standard cleaning supplies. Any applicable taxes are displayed clearly at checkout.
• We do not practice surge pricing; however, prices may vary based on the specific property size and add-ons selected.
• Payments must be made through our authorized digital payment gateways or designated Cash on Delivery (COD) methods where permitted.

3. Cancellations & Rescheduling

We understand that schedules change. To manage this efficiently:

• You may reschedule or cancel your booking free of charge up to 24 hours before the scheduled service time.
• Cancellations made within 24 hours of the service time may incur a cancellation fee to compensate our professionals for blocked time.
• For more details, please review our Cancellation & Refund Policy.

4. 100% Satisfaction Guarantee

Your satisfaction is our primary metric of success. If you are not satisfied with the quality of the cleaning:

• You must notify us within 24 hours of the service completion.
• We will schedule a complimentary re-cleaning of the specific area that did not meet our standards.
• Refunds are not provided for completed services; our guarantee is strictly a free re-clean to ensure the job is done right.

5. Property Damage Policy

While our professionals are highly trained to handle your property with utmost care, accidents can rarely happen. In the event of damage caused directly by our staff during the execution of our services, Homwick provides coverage up to a specified limit under our Property Protection Policy. Pre-existing damages, normal wear and tear, or highly fragile items not secured prior to cleaning are excluded.

6. User Responsibilities

To ensure a frictionless experience, we ask our clients to:

• Provide safe and unobstructed access to the property at the scheduled time.
• Secure all valuables, sensitive documents, and extremely fragile items prior to the team's arrival.
• Ensure pets are secured in a safe area away from the cleaning zones.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Homwick shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.

8. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Corporate Office: C-5/49, Ground Floor, Sector 6, Rohini, New Delhi - 110085
Phone: (+91) 85276 31113