At Homwick, we deploy highly trained, background-verified professionals and allocate exclusive, dedicated time slots to ensure premium service delivery. Because of the strict logistical commitments and resource allocation involved in securing these elite professionals for your property, we enforce a strict No Cancellation and No Refund Policy.
1. No Cancellations
Once a booking is successfully placed and confirmed through our platform, the time slot and the assigned professional are exclusively reserved for you.
- Confirmed Bookings: We do not accept cancellations once a booking has been confirmed. The allocated time cannot be reassigned to other clients on short notice.
- No-Shows / Inaccessible Property: If our professionals arrive at your location at the scheduled time and cannot access the property (e.g., you are unavailable, doors are locked, or entry is refused), the booking will be marked as completed, and no cancellation will be permitted.
2. No Refunds
All sales and bookings made through Homwick are final. We maintain a strict zero-refund policy.
- No Monetary Refunds: We do not issue cash, credit, or digital refunds for any services booked, whether partially completed, fully completed, or un-accessed due to customer unavailability.
- Change of Mind: Refunds will not be granted for changes of mind, delays in customer schedule, or failure to utilize the booked time slot.
3. Rescheduling (Subject to Approval)
While cancellations are strictly prohibited, we understand that absolute emergencies occur. Under exceptional circumstances, rescheduling may be permitted at the sole discretion of Homwick management, provided:
- The request is made at least 24 hours prior to the scheduled service time.
- Any rescheduling requests made within 24 hours of the service time will be automatically denied.
4. The Homwick Promise (Free Re-Clean)
Our strict no-refund policy is balanced by our absolute commitment to quality. We offer a 100% Satisfaction Guarantee.
- If you are not satisfied with the quality of the service provided, you must notify us within 24 hours of the service completion.
- Instead of a refund, we will immediately schedule a complimentary re-clean of the specific area that did not meet our elite standards.
- This guarantee ensures you get exactly the premium result you paid for, without compromise.
5. Contact & Support
If you have a dispute regarding the quality of your service or need to request an emergency reschedule (outside the 24-hour window), please reach out to our dedicated support team:
Corporate Office: C-5/49, Ground Floor, Sector 6, Rohini, New Delhi - 110085
Support Helpline: (+91) 85276 31113
