Privacy Policy

At Homwick, your privacy and security are as important to us as the cleanliness of your home. This Privacy Policy details how we collect, use, and safeguard your personal information when you use our website, application, and home care services.

1. Information We Collect

To provide you with an elite, seamless service experience, we collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and billing details provided during account creation or checkout.
• Property Details: Residential address, property size, and specific instructions required for our professionals to perform the service accurately.
• Usage Data: Information on how you interact with our platform, including IP addresses, browser types, and pages visited, to help us optimize your booking experience.

2. How We Use Your Information

The information we collect is strictly utilized to enhance your experience with Homwick. We use it to:

• Process your bookings, send OTPs for secure login, and facilitate payments.
• Dispatch our verified cleaning professionals to your exact location.
• Communicate important updates regarding your service status, schedule changes, or support inquiries.
• Maintain the safety and security of our platform and users.

3. Information Sharing & Disclosure

We absolutely do not sell, trade, or rent your personal information to third parties. We only share data under the following strict conditions:

• With our Verified Professionals: We share only the necessary details (your first name, address, and requested service) with the specific professional assigned to your home.
• Service Providers: We may employ trusted third-party companies to facilitate our services (e.g., secure payment processors, SMS gateway providers for OTPs). These entities are obligated not to disclose or use your information for any other purpose.
• Legal Requirements: If required by law, we may disclose your information in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We have implemented robust security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted and processed through secure, RBI-compliant gateways. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Rights

You have the right to access, update, or delete the personal information we hold about you. You can manage your profile details directly from your Homwick account dashboard. If you wish to request complete deletion of your account and associated data, please contact our support team.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact our Privacy Team at:

Homwick Corporate Office: C-5/49, Ground Floor, Sector 6, Rohini, New Delhi - 110085
Privacy Support Helpline: (+91) 85276 31113